Privacy Policy

1. Introduction

Nyltron is an AI Outcome Platform operated by Letsneilit Pte. Ltd. References in this Privacy Policy to “Nyltron”, “we”, “us” or “our” refer to Letsneilit Pte. Ltd.

This Privacy Policy describes how personal data is handled when an individual visits the Nyltron website, creates or uses an account, communicates with Nyltron, uses platform features, installs or operates AI-powered apps, connects communication channels, or otherwise interacts with Nyltron services.

“Personal data” has the meaning given under applicable data protection law and generally refers to information about an identifiable individual, whether the individual can be identified from that information alone or together with other information to which an organisation has or is likely to have access.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data processed through or in connection with:

• the Nyltron public website and registration process;
• Nyltron user accounts, dashboards and account settings;
• Your Personal Assistant and related communication features;
• AI Workforce features and business-facing AI services;
• AI Apps, specialist apps and AI Collaborator features;
• website chat widgets and supported messaging channels;
• uploaded files, knowledge sources and business information;
• support, security, billing and administrative communications; and
• other Nyltron services that refer to this Privacy Policy.

This Privacy Policy does not govern the independent privacy practices of external websites, messaging services, AI providers, payment providers or other third parties.

3. Information collected

The categories of information collected depend on how Nyltron is accessed and which services are used.

3.1 Account and identity information

Information used to create, secure and administer an account may include:

• name;
• email address;
• account identifiers;
• authentication and login information;
• organisation or business name;
• role or account preferences; and
• records of acceptance of Nyltron's legal terms and policies.

3.2 Business and profile information

Users may provide information about themselves, their organisation, products, services, customers, objectives, operating preferences or business activities. This may include information entered into a business profile, owner profile, app configuration or specialist workflow.

3.3 Prompts, messages and AI interactions

Nyltron may process prompts, instructions, questions, messages, conversation history, feedback and other content submitted through Personal Assistant, AI Workforce, AI Apps, AI Collaborator, website chat widgets or connected communication channels.

3.4 Uploaded materials and knowledge sources

Users may upload or provide documents, text, images, business materials, reference information, training notes, knowledge sources and other content for processing by Nyltron.

Users are responsible for ensuring that they have the necessary authority, permissions and lawful basis to provide such information to Nyltron.

3.5 Connected-channel information

When a user connects an external communication channel or service, Nyltron may receive and process information required to establish and maintain that connection. Depending on the service, this may include:

• channel or account identifiers;
• connection tokens or credentials;
• sender and recipient identifiers;
• message content and message metadata;
• timestamps and delivery information; and
• configuration and integration settings.

3.6 Technical and usage information

Nyltron may automatically collect technical information needed to operate, secure and improve the service, including:

• internet protocol address;
• browser type and device information;
• operating system;
• session, authentication and security information;
• timestamps and access logs;
• pages, features and apps accessed;
• usage counts, plan limits and service activity;
• error, diagnostic and performance information; and
• referral or approximate location information derived from technical data.

3.7 Billing and transaction information

Where paid services are offered, Nyltron may process subscription status, plan information, transaction references, billing contact details and related payment records. Payment-card details may be collected and processed directly by an authorised third-party payment provider rather than stored by Nyltron.

3.8 Communications and support information

Nyltron may collect information contained in enquiries, support requests, feedback, complaints, surveys and other communications.

3.9 Information about other individuals

Information provided by a user may relate to customers, employees, contractors, business contacts or other individuals. The user must ensure that such information is provided lawfully and that any required notices or consents have been obtained.

4. How information is collected

Information may be collected:

• directly from a user during registration or account use;
• when information is submitted through an AI feature or app;
• when files, knowledge sources or business information are uploaded;
• through connected communication channels and integrations;
• automatically through logs, cookies, sessions and similar technologies;
• from authorised account administrators or organisation representatives;
• from service providers acting on Nyltron's behalf;
• from publicly available sources where lawful and appropriate; or
• where otherwise permitted or required by law.

5. How information is used

Nyltron may collect, use and process information for purposes including:

• creating, authenticating and administering user accounts;
• providing requested platform features and AI-powered services;
• processing prompts, instructions, messages and uploaded materials;
• generating reports, recommendations, drafts, alerts and other outputs;
• operating Personal Assistant, AI Workforce, AI Apps and AI Collaborator features;
• maintaining connected communication channels and integrations;
• storing user preferences, project state, assets and workflow information;
• providing customer support and responding to enquiries;
• administering subscriptions, plans, limits and transactions;
• monitoring reliability, performance, security and misuse;
• diagnosing errors and improving platform functionality;
• developing, testing and evaluating existing or future features;
• preventing fraud, abuse, spam and unlawful activity;
• maintaining business, security and compliance records;
• enforcing applicable terms and protecting legal rights;
• complying with legal and regulatory obligations; and
• carrying out other purposes notified to the individual or permitted by law.

6. AI processing and automated features

Nyltron uses artificial intelligence and automated systems to provide certain platform features. Depending on the service used, information submitted to Nyltron may be processed to:

• understand prompts, instructions and objectives;
• generate text, summaries, analyses, drafts and recommendations;
• identify relevant specialist apps or workflows;
• organise information and support project coordination;
• respond through Personal Assistant, AI Workforce or connected channels;
• evaluate content, evidence or business information;
• detect misuse, security concerns or technical errors; and
• support requested automation or execution features.

AI-generated outputs may be inaccurate, incomplete, outdated or unsuitable for a particular purpose. Users should review outputs before relying on them, publishing them, making decisions based on them or using them in legal, financial, medical, employment, safety or other consequential contexts.

Nyltron may use third-party AI service providers to process information in order to deliver requested features. The information shared will depend on the feature used and may include prompts, relevant context, instructions, files or other content necessary to generate the requested result.

Nyltron does not represent that an AI-generated result is a decision made by a qualified human professional.

7. Disclosure of information

Personal data may be disclosed where reasonably necessary to operate Nyltron or where permitted or required by law. Recipients may include:

• cloud hosting and infrastructure providers;
• AI model and AI-processing providers;
• email, messaging and communication-service providers;
• authentication, security and fraud-prevention providers;
• payment and subscription providers;
• analytics, monitoring and technical-support providers;
• professional advisers, auditors and insurers;
• government, regulatory or law-enforcement authorities where required;
• parties involved in a corporate restructuring, financing, acquisition or transfer; and
• other parties authorised or directed by the user.

Nyltron may also disclose information where necessary to protect the rights, safety, security or property of Nyltron, its users, another individual or the public.

8. Third-party service providers

Nyltron relies on third-party providers to support hosting, artificial intelligence, communications, authentication, payments, monitoring and other operational functions.

These providers may process information on Nyltron's behalf or independently under their own terms and privacy policies. Nyltron takes reasonable steps to select and manage providers appropriate to the relevant service and information involved.

The availability and operation of third-party services may change over time. Where a user elects to connect or use an external service, the user should also review that service's applicable terms and privacy practices.

9. International transfers

Nyltron is operated from Singapore, but some service providers, infrastructure or AI-processing systems may be located outside Singapore. As a result, personal data may be transferred to, processed in or stored in other countries.

Where required, Nyltron will take reasonable steps to ensure that overseas transfers are carried out in accordance with applicable data protection requirements and that transferred personal data receives a standard of protection comparable to that required under Singapore law.

10. Data security

Nyltron applies reasonable administrative, technical and organisational measures intended to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Measures may include access controls, authentication safeguards, system monitoring, secure configuration, restricted administrative access, backups and operational procedures appropriate to the nature of the service.

No internet transmission, storage system or security control can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials, restricting access to their devices and notifying Nyltron promptly of suspected unauthorised account activity.

11. Data retention

Nyltron retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, operate the service, resolve disputes, maintain security, enforce agreements, meet legitimate business requirements or comply with legal and regulatory obligations.

Retention periods may vary according to the type of information, the account status, the feature used and applicable legal requirements.

When personal data is no longer required for a business or legal purpose, Nyltron will take reasonable steps to delete, anonymise or otherwise cease retaining it, subject to technical, backup, security and legal considerations.

12. Access, correction and other requests

Subject to applicable law and any permitted exceptions, an individual may request:

• access to personal data held by Nyltron;
• information about how personal data has been used or disclosed;
• correction of inaccurate or incomplete personal data;
• withdrawal of consent for particular processing activities;
• deletion of certain information where appropriate; or
• clarification regarding Nyltron's data protection practices.

Nyltron may need to verify the requester's identity and authority before responding. A request may be refused, limited or subject to a reasonable fee where permitted by law.

Certain information may need to be retained despite a deletion or withdrawal request where it remains necessary for legal, security, fraud-prevention, dispute-resolution or legitimate business purposes.

13. Withdrawal of consent

Where processing is based on consent, an individual may withdraw consent by providing reasonable notice through the contact details below.

Nyltron will explain the likely consequences of the withdrawal where appropriate. Withdrawal of consent may affect Nyltron's ability to provide features that require the relevant information.

Withdrawal does not affect processing already carried out lawfully before the withdrawal and does not prevent processing that is permitted or required without consent under applicable law.

14. Data-breach management

Nyltron maintains processes intended to identify, assess, contain and respond to personal-data incidents.

Where a data breach is notifiable under applicable law, Nyltron will notify the Personal Data Protection Commission and affected individuals as required.

15. Children's privacy

Nyltron is intended for users who are legally capable of entering into an agreement to use the service. Nyltron is not directed at children below 13 years of age and does not knowingly seek to collect personal data from them.

A parent or guardian who believes that a child has provided personal data to Nyltron without appropriate authorisation should contact Nyltron so that the matter can be reviewed.

16. External websites, channels and integrations

Nyltron may contain links to, or operate with, external websites, messaging platforms, integrations and services. Those services are governed by their own terms, privacy policies and security practices.

Nyltron is not responsible for the independent privacy practices of third parties. Users should review the relevant third-party policies before providing information to or through those services.

17. Changes to this Privacy Policy

Nyltron may update this Privacy Policy to reflect changes in the platform, legal requirements, service providers or data-handling practices.

The current version and effective date will be displayed on this page. Where an update is material or requires renewed acknowledgement, Nyltron may provide an additional notice or require users to review the updated policy before continuing to use relevant services.

18. Contact and data-protection enquiries

Questions, requests or complaints concerning this Privacy Policy or Nyltron's handling of personal data may be directed to:

Requests should include sufficient information for Nyltron to understand and respond to the matter. Nyltron may request additional information to verify identity, authority or the scope of a request.